Refund Policy

We create our products based on our own designs and brand style. We do not currently offer fully customized products. If we make a mistake, we’ll fix it or refund you. If you change your mind, refunds may be possible but applicable fees may apply.

When we refund in full

We’ll issue a 100% refund (including delivery charge) when:

◉ We delivered the wrong product/model/color, or

◉ There’s a major defect or transit damage and it’s validated (clear unboxing video required for transit-damage claims), or

◉ Size deviation is beyond ±5 mm from your confirmed/requested size, or

◉ An applicable customization or selected option is incorrect, or essential features are missing (e.g., card slots, ID chamber).

When partial fees apply

◉ No-fault return (everything matches your order but you still want to return): Refund = Order amount – 25% demurrage – delivery charge.

◉ Cancellation after preparation has started: Refund of your 500 TK advance minus 25% demurrage and any applicable payment gateway fees. (Cancel within 24 hours of placing the order → full advance refund.)

Non-refundable in these cases

◉ Leather feel, softness, thickness, grain, or pull-up preferences (please specify your preferences before ordering).

◉ Normal wear and tear, misuse, poor maintenance, water/chemical damage, or unauthorized repairs.

◉ Size deviation within ±5 mm of the requested/provided size.

◉ Missing unboxing video for major transit-damage claims.

◉ Delivery charges (80 TK inside Dhaka Metro / 150 TK outside Dhaka Metro) unless the issue is caused by us.

How to request a refund

1. At delivery: If there’s an issue, return the product to the rider on the spot in its original condition and packaging.

2. After delivery (within 7 days):

◉ Message us with your order ID + clear photos/video. For transit-damage claims, a clear unboxing video is required.

◉ Ship the item back to us in its original condition and packaging.

◉ If our fault is confirmed, we’ll cover the return shipping cost. Otherwise, the customer bears the return shipping cost.

Refund method & timeline

◉ Refunds are issued to your original payment method or bKash.

◉ Processing time: 3–5 working days after we receive and verify the item.

We’ll notify you as soon as your refund is approved and processed.