Terms & Conditions
Last updated: 11 August 2026
Who we are: Weaver Cre8ive (“we”, “us”, “our”)
Phone: +8801782899976
Email: weavercre8ive@gmail.com • Address: Boro Beraid,Badda,Dhaka-1212
By using our website/social pages, placing an order, or interacting with us, you agree to these Terms.
1. Definitions
● “We/us/our” = Weaver Cre8ive and our team/authorized partners.
● “You/your” = The customer or site visitor.
● “Order” = Any confirmed purchase placed with Weaver Cre8ive.
● “Customization” = Any personalization or customization option specifically offered for an individual product. We currently do not offer fully customized products.
2. Ordering & Payment
● Our products are created based on our own designs and brand style. We currently do not offer fully customized products.
● You’re welcome to share your requirements or reference, and we’ll let you know if we have anything suitable from our existing collection.
● Payment can be made by Cash on Delivery or bKash.
● Prices are in BDT. We can update prices/offers anytime before you place an order. Obvious pricing errors may be corrected or cancelled with a full refund.
3. Shipping & Delivery
● Couriers: typically Steadfast, Pathao (others if needed).
● Charges: Inside Dhaka 80 TK, Outside Dhaka 150 TK.
● Delivery usually takes 3–5 days if the product is currently in stock.
● If the product is out of stock, it may take 10–15 days to prepare before delivery.
● Once your order is confirmed, our team will check the stock and confirm the final delivery time with you.
● The rider will call before delivery.
● We aren’t responsible for courier delays or circumstances beyond our control (see Force Majeure).
4. Inspection at Delivery
● We offer on-spot return at delivery if you’re unhappy—hand it back to the rider in original condition and packaging.
● Claims for transit damage after delivery require a clear unboxing video of the first opening.
5. Returns, Exchanges & Refunds (summary)
● Valid reasons: wrong product/model/color; major defect/damage; size deviation beyond ±5 mm; incorrect applicable customization/selected option; missing essential features.
● No return for leather softness/thickness/grain preferences—tell us these before ordering.
● If everything matches but you still want to return, a 25% demurrage fee applies; delivery charges are non-refundable unless the issue is our fault.
● After-delivery returns: you ship back to us first; we verify against policy; valid cases are replaced or refunded within 3–5 working days.
● Full details: see our Return & Exchange and Refund Policy pages (they are part of these Terms).
6. Cancellations
● Orders may be cancelled by contacting us as soon as possible.
● Cancellation requests may not be accepted once the order has been prepared, dispatched, or otherwise processed.
● Any applicable cancellation or return charges will be handled according to our Return & Exchange and Refund Policy.
7. Product Info & Tolerances
● Our products are created based on our own designs and brand style. We currently do not offer fully customized products.
● Minor variations in color/texture occur due to natural leather and screen differences.
● Handcrafted sizing tolerance is ±5 mm. Within this range, it isn’t a defect.
● Where personalization or customization options are specifically available for a product, any text/art supplied by you must be owned or licensed by you.
8. Genuine Leather Claim
● We use genuine leather. If you claim otherwise, provide valid lab evidence. If proven, we’ll pay a BDT 10,00,000 reward.
9. Title, Risk & Lost Parcels
● Title passes upon full payment. Risk passes on delivery to you or your representative.
● If a parcel is lost in transit, we’ll investigate with the courier and replace or refund once confirmed.
10. Gift Cards, Discounts & Promotions
● One offer/code per order unless stated.
● We may change or withdraw promotions at any time.
● Gift cards/credits are non-refundable and valid until the printed/announced expiry.
11. User Content & Reviews
● By sharing photos/reviews with us, you grant a non-exclusive, royalty-free right to use them in our marketing (you can revoke later by contacting us; we’ll remove future use).
12. Acceptable Use (Website)
● Don’t attempt to hack, scrape, copy large portions of content, or misuse our site.
● All text, images, and designs are our intellectual property; don’t use without permission.
13. Privacy & Cookies
● We handle your data per our Privacy Policy.
● We use cookies/analytics and, where applicable, consent-based marketing. See the policy for details and your choices.
14. Limitation of Liability
● We’re not liable for indirect, incidental, or consequential losses.
● Our total liability for any order is limited to the amount you paid for that order—unless required otherwise by law.
15. Force Majeure
● We aren’t responsible for delays/failures caused by events beyond our control (e.g., courier disruptions, strikes, natural events, government actions, power/internet outages). We’ll resume as soon as reasonably possible.
16. Governing Law & Disputes
● These Terms are governed by the laws of Bangladesh.
● Disputes go to the courts of Dhaka, after you first give us a chance to resolve the issue informally.
17. Changes to These Terms
● We can update these Terms at any time. The “Last updated” date will change. Continued use or new orders mean you accept the new Terms.
18. Contact
Questions about these Terms?
Phone: +8801782899976
Email: weavercre8ive@gmail.com