Frequently Asked Questions

1. What type of products does Weaver Cre8ive offer?

Weaver Cre8ive creates handcrafted leather goods designed with a focus on quality, functionality, and timeless style. Our collection includes wallets, card holders, passport holders, watch straps, AirPods cases, and other leather accessories.

2. Do you offer fully customized products?

Currently, we do not offer fully customized products.

Our products are created based on our own designs and brand style. However, you are welcome to share your requirements or a reference with us, and we’ll let you know if we have anything suitable from our existing collection.

3. How long does delivery take?

Delivery usually takes 3–5 days after your order is confirmed.

If the product is currently out of stock, delivery may take 10–15 days as we prepare the product for you.

Once your order is confirmed, our team will check the stock and confirm the final delivery time with you.

4. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) for eligible orders.

Depending on the order, a ৳500 advance payment may be required to confirm the order. Our team will let you know during order confirmation.

5. What are the delivery charges?

Our standard delivery charges are:

• Inside Dhaka Metro: ৳80

• Outside Dhaka Metro: ৳150

The applicable delivery charge will be confirmed when your order is placed.

6. Which courier services do you use?

We currently use reliable courier services such as Steadfast and Pathao for order delivery.

7. Can I cancel my order?

Yes. If you need to cancel your order, please contact us as soon as possible.

Orders can be cancelled within 24 hours of confirmation before preparation begins, subject to our cancellation policy.

If preparation or production has already started, cancellation may be subject to applicable charges.

8. Can I return a product if I don't like it?

Yes, subject to our return policy.

If you simply change your mind, a return may be accepted under our applicable return conditions. A 25% demurrage fee and delivery charge may be deducted from the refundable amount.

For a product with a verified manufacturing or fulfillment issue, different terms may apply.

9. What if I receive the wrong or damaged product?

If you receive the wrong product, wrong color/model, or a product with significant manufacturing or transit damage, please contact us as soon as possible.

For eligible issues, we may offer a replacement, repair, or refund according to our return and refund policy.

10. How long do I have to report a defect?

Manufacturing or material-related defects should generally be reported within 7 days of receiving the product.

Please contact us with your order details and clear photos/videos of the issue so our team can review it.

11. Do your products come with a warranty?

Yes. Selected Weaver Cre8ive products come with our Lifetime Guarantee, covering eligible craftsmanship-related issues.

Our team will assess the issue and determine whether repair, replacement, or another solution is applicable.

12. What type of leather do you use?

We use carefully selected leather for our products, including full-grain and vegetable-tanned leather across different collections.

The exact leather type may vary depending on the product. Please check the individual product page for specific material information.

13. Are your products handmade?

Yes. Our products are crafted with attention to detail and traditional leatherworking techniques.

Depending on the product, this may include hand stitching, edge finishing, and other manual craftsmanship.

14. Can I choose the leather or thread color?

Some products may offer available options such as leather or thread color.

However, these options depend on the individual product. Please check the product page or contact our team before placing your order.

15. Can I request a different design?

We currently do not accept requests to completely redesign or create a product from scratch.

However, you can share your preferred design or reference with us, and we'll check whether something similar is available in our existing collection.

16. How can I place an order?

Simply select your desired product from our website, choose the available options, add it to your cart, and proceed with checkout.

Our team may contact you after receiving the order to confirm the details, stock availability, and delivery timeline.

17. How can I contact Weaver Cre8ive?

You can contact our team through the contact options available on our website.

For order-related questions, please keep your order number ready so we can assist you faster.

18. Can I exchange my product?

Exchange requests are handled according to our return and exchange conditions.

If the product has an eligible issue such as receiving the wrong product, wrong color/model, or a verified manufacturing defect, please contact us so our team can assist you.

19. What happens if my selected product is out of stock?

If your selected product is currently out of stock, our team will inform you after checking availability.

In such cases, the order may take approximately 10–15 days to be prepared before delivery.

We will confirm the expected delivery time with you before proceeding.

20. Where are Weaver Cre8ive products made?

Our products are crafted in Bangladesh, with a strong focus on local craftsmanship and quality leatherwork.

---

Still have questions?

We're happy to help.

Contact Weaver Cre8ive and share your question, product name, or order number. Our team will get back to you as soon as possible.