Delivery & Return

Delivery & Payment

To ensure a smooth delivery experience, we partner with local couriers: Steadfast and Pathao.

Delivery Charge

Advance Payment Policy

To confirm your order, pay a 500 TK advance via bKash. The remaining balance, including the delivery charge, can be paid by Cash on Delivery or bKash at delivery.

Delivery Time

Delivery usually takes 3–5 days if the product is currently in stock. If the product is out of stock, it may take 10–15 days to prepare.

Once your order is confirmed, our team will check the stock and confirm the final delivery time with you. The delivery person will call before starting distribution.

Note: Although rare, Weaver Cre8ive is not responsible for courier delays.

Return & Exchange

On-Spot Return

If you’re unhappy at delivery, hand the product back to the rider in its original condition and packaging.

7-Day Complaint Window (Manufacturing/Material Defects)

You have 7 days to report defects found under normal use. This excludes issues caused by misuse, poor maintenance, water/chemical damage, unauthorized repairs, or normal wear.

Before You Order (Read This)

⚫ Fully customized products: We currently do not offer fully customized products. Our products are created based on our own designs and brand style. You’re welcome to share your requirements or reference, and we’ll let you know if we have anything suitable from our existing collection.

⚫ Leather feel/texture: No returns for preferences (softness, thickness, grain, pull-up). Specify these preferences before confirming your order.

⚫ Genuine leather guarantee: Claims must be supported by valid evidence (e.g., authorized lab report).

⚫ Sizing tolerance: A deviation within ±5 mm is acceptable and is not a return reason. Beyond that, return/replacement applies.

⚫ No-fault returns: If everything matches the order yet you still want to return, a 25% demurrage fee applies.

Valid Return Reasons

⚫ Wrong product/model/color delivered

⚫ Major transit damage (must show clear unboxing video)

⚫ Structural or finishing defect

⚫ Size deviation beyond ±5 mm from the requested/provided size

⚫ Incorrect customization, where applicable

⚫ Missing essential features (e.g., card slots, ID chamber)

How Returns Work

1. At delivery: Return immediately to the delivery agent.

2. After delivery (within 7 days):

    1. Notify us with photos/video.

    2. Send the item back to our location at your cost.

    3. We’ll verify against this policy. If valid, we’ll issue a replacement or refund within 3–5 working days.

Note: All pieces are handmade. Please double-check available specifications (size, color, features, and personalization where applicable) before confirming your order.